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FREQUENTLY ASKED QUESTIONS

SHIPPING & DELIVERY

 

1. Do you ship internationally? What is the shipping cost?

Yes, We do! We provide free shipping worldwide.

2. How long does it take to process my order? 

We prepare and ship your package in about 3-5 business days after the payment is confirmed.

Tracking information can be checked in YunExpress after the package is shipped. 

Learn more shippling policy

 


PRODUCTS QUESTIONS

 

1. Do these controllers need to be reconnected to the console before every play time?

No, our controllers have a one-key wake-up function. it's only needed for the first pairing.

2. Will controllers charge on a docking station?
 
It can be charged on the docking station
 

Do these controllers have the drifting problem?

Any product has a service life, and each batch of products we produce will take a certain percentage of samples for one million times of stick and button testing to ensure that the quality of the products we send to customers is qualified.

And if the user experience is poor because of the quality of our products, we provide free product replacement services.

OPERATIONAL TUTORIAL

1. How does the turbo button work in a joy pad controller?

(1) Set the TURBO function: Press A/B/X/Y/L/R/ZL/ZR button, then press the
TURBO button.
(2) Set the Auto Turbo function: Press A/B/X/Y/L/R/ZL/ZR button again, and
then press the TURBO button.
(3) Clear the TURBO function: Press A/B/X/Y/L/R/ZL/ZR button the third time,
and then press the TURBO button.
Note: When you press the button with the TURBO function, there is a light indication. The corresponding TURBO button function can only be set on the corresponding Joy-Pad.

How to adjust the vibration intensity?
①After pressing the Turbo button, simultaneously push up the left joystick to increase the vibration intensity.
②After pressing the Turbo button, simultaneously push down the left joystick to reduce the vibration intensity.
Can this also charge mine nintendo switch pro controller?
The cord does charge a switch also. It is the same type of connector
 
After the controllers are fully charged, can they be left in the dock station?
 
Yes it is. After the controller is fully charged, the dock station will automatically power off.