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FREQUENTLY ASKED QUESTION

SHIPPING & DELIVERY

1. Do you ship internationally? 

 

Yes, shipping worldwide.

 

2. What is the shipping cost?

 

We provide free shipping service.

3. How long does it take to process my order? 

We prepare and ship your package in about 3-5 business days after the payment is confirmed.

 

4. How can I track my package stauts?

 

Tracking information can be checked in 17track.net after the package is shipped. 

 

Learn more on shippling policy

PRODUCT QUESTIONS

1. Do these controllers need to be reconnected to the console before every play time?

No, our controllers have one click wake up function. It is only need for the first pairing.

 

2. Will controllers charge on a docking station?
 
It can be charged on the docking station. 
 

3. Do these controllers have the drifting problem?

 

Any product has a service life, and each batch of products we produce will take a certain percentage of samples for one million times of stick and button testing to ensure that the quality of the products we send to customers is qualified.

If the user experience is poor because of the quality of our products, we provide free product replacement services.

 

4. Can the vertical mouse be used while charging? 

Yes, also it charges quick to full and battery lasts couple of days.

 

OPERATIONAL TUTORIAL

1. How does the turbo button work in a joy pad controller?

 

(1) Set the TURBO function: Press A/B/X/Y/L/R/ZL/ZR button, then press the
TURBO button.
(2) Set the Auto Turbo function: Press A/B/X/Y/L/R/ZL/ZR button again, and
then press the TURBO button.
(3) Clear the TURBO function: Press A/B/X/Y/L/R/ZL/ZR button the third time,
and then press the TURBO button.
Note: When you press the button with the TURBO function, there is a light indication. The corresponding TURBO button function can only be set on the corresponding Joy-Pad.

 

2. How to adjust the vibration intensity?
 
(1) After pressing the Turbo button, simultaneously push up the left joystick to increase the vibration intensity.
(2) After pressing the Turbo button, simultaneously push down the left joystick to reduce the vibration intensity.
 
3. After the controllers are fully charged, need they be left in the dock station?
 
Yes it is. After the controller is fully charged, the dock station will automatically power off.